14 days to change your mind
With Audilo, you can change your mind !
If the product is not right for you, or you have simply changed your mind, you can return your item without having to provide any reason! For a withdrawal, return fees are payable by the customer.
How long have I got ?
You have 14 days, starting from the day on which you receive the product (according to tracking information), to return your product and receive a refund.
Please note : for a withdrawal, only the amount of the product will be refunded (excluding shipping fees).
What are the terms and conditions ?
During the withdrawal period, the only condition for you to be able to return your product is that it must be in new condition. Incomplete or damaged products will not be taken back or exchanged.
Please note that, in accordance with the French Consumer Code:
The right of withdrawal does not apply to goods that have been unsealed by the customer after delivery and that can therefore not be sent or taken back for hygiene or health protection reasons.
This applies to all products that come into contact with the skin (ear protection, ear defenders, earphones, sound pillows, etc.).
How do I exercise my right of withdrawal ?
Before returning your product, you must send a withdrawal request through the contact form