1. Recitals and scope of application of the Terms of Sale
These Terms of Sale ( the ‘Terms’) apply to all commercial operations concerning products sold on the Website, to the exclusion of all other terms (except in the case of an express written derogation duly approved by both parties). Any contradictory term will therefore not apply to Auriseo without our express acceptance, whenever it may be brought to our attention.
Please read these Terms carefully. Placing an order on the Website implies your full and unreserved acceptance of these Terms of Sale.
Auriseo reserves the right to modify these Terms at any time. The Terms applicable will be those in effect on the day your order is validated.
Auriseo’s failure to invoke a provision of the terms at any time will not be deemed a renunciation to invoke it later on.
2. Products accessible on the website
3. Prices in effect
Catalogue prices are provided with all taxes included and on an indicative basis. They may be modified at any time, depending on changes in the market and the availability of the desired products and services. Auriseo only guarantees the price of the product on the day of your order.
Delivery fees may be applied on top of these prices. You can see the amount of the delivery fee before purchasing simply by adding the product to your basket. Delivery fees may be waived under certain conditions (conditions for each carrier displayed in the basket) or with a promo code during specific periods.
5. Payment methods
the availability of the products or services, in the order in which the orders are received and within the times contractually established by Auriseo.
About express delivery (Chronopost): Orders submitted and paid for before 1 p.m. are generally dispatched on the same day. Orders received and paid for after 1 p.m. are sent the next working day, unless, exceptionally, the product is out of stock (in this case, you will be notified by email or telephone).
About other carriers (Colissimo, Lettre Suivie, inter, DHL): Orders are dispatched within 24 hours (except for orders placed on a Friday, which are dispatched the following Monday).
About delivery times:
- The delivery time for orders dispatched by La Poste is normally48–72 hours.
- The delivery time for orders dispatched by Chronopost is 24 hours: orders are delivered the day after they are dispatched, before 1 p.m.
- The delivery time for orders dispatched by DHL is generally 24 hours (48 hours in some areas of France): orders are to be signed for or delivered on appointment the day after they are dispatched, before 6 p.m.
- The delivery time for orders dispatched by Mondial Relay is longer, at around 8 working days (module currently under maintenance).
Please note that, unless you opt for Chronopost delivery, these times are provided on an indicative basis only. In any case, we guarantee that, for all deliveries in Metropolitan France, the products will be delivered to you within thirty days of your order being submitted.
7. Reservations upon delivery
It is your responsibility to provide proof of the defects or anomalies you find. In the event of either a hidden defect or a nonconformity in the product delivered, duly checked by Auriseo, you will be offered a free replacement, repair, or partial or total refund of the product, to the exclusion of all damages or any other compensation of any kind, except in the cases provided for by law.
8. Force majeure
9. Right of withdrawal
To exercise your right of withdrawal, you must notify Auriseo of your decision to withdraw within 14 days of receiving your order, via the contact details mentioned in article 15 of these Terms.
This notification must take place through unambiguous means (such as a letter or email). You can also use the withdrawal form template that appears in appendix 1 of these Terms. You can also send the completed withdrawal form or any other unambiguous declaration via the ‘After-sales service: product return’ form in the ‘Contact us’ section on the Website.
These steps are essential, so that you can obtain a return number and exercise the right of withdrawal effectively.
The product must be returned in its original packaging in new
condition (unused and in perfect condition for resale), with all instructions and accessories, if applicable, and a photocopy of the invoice. The product must be returned without excessive delays, within 14 days of your communicating your decision to withdraw, at the very latest. The costs incurred by this return are at your expense.
9.2 Exceptions to the right of withdrawal You cannot exercise the right of withdrawal in the following circumstances:
- Due to the nature of the ordered products, they cannot be sent back or they are likely to deteriorate or expire quickly
- The ordered products are made to measure, produced according to your specifications or clearly personalised
- You have unsealed the ordered products upon delivery and they cannot be sent back for hygiene or health protection reasons This particularly applies to hygiene products or products that come into contact with the skin (ear protection, ear defenders, earphones, sound pillows, etc.).
9.3. Effects of right of withdrawal. In the event of a withdrawal, Auriseo will issue a refund for all payment received, including delivery fees (except extra fees from choosing a delivery method other than the cheapest standard delivery method offered by Auriseo) without
excessive delays, within 14 days of our being informed of your decision to withdraw from this contract, at the very latest.
We will proceed to issue a refund via the same payment method you used for the initial transaction, unless you expressly agree to another method. In particular, the refund may be made as a credit note (valid for a year at the most) if you expressly agree to a refund in this form. In any case, this refund will not incur any fees for you.
We may defer the refund until we have received the product or until you have provided proof of sending, whichever comes first.
You are responsible for any deterioration to the product resulting from any handling other than that which is necessary to establish the nature, characteristics and functioning of the product.
10. Legal guarantees
A conformity defect occurs when:
- The product does not match the description given by Auriseo and/or does not possess the features presented by Auriseo through a sample or model
- The product does not serve the purposes usually expected from products of this type
- The product does not serve the special purpose sought by the customer and explained to Auriseo at the time of entering into the contract, which was accepted by Auriseo
- The arranged installation has not been carried out correctly by Auriseo, or the installation manual is incomplete or incomprehensible
- The product presents a manufacturing defect, an imperfection, or poor assembly
This guarantee covers conformity defects in the product, the packaging, the assembly instructions, and the installation, when this is carried out by Auriseo or under its responsibility.
10.2 Legal guarantee against hidden defects. In accordance with our legal obligations, Auriseo also accepts responsibility for hidden defects in the product sold that render it unfit for the use for which it was intended, or that impair this use to the extent that you would not have bought it, or would only have paid a lower price for it if you had known.
The deadline to act is 2 years after the discovery of the defect. This guarantee allows you either to return the product for a full refund or to keep it and request a refund for part of the price.
This guarantee covers all expenses incurred by the hidden defects.
10.3 Exclusions. These legal guarantees do not cover damage resulting from accidents, misuse or negligence. These guarantees do not cover apparent defects either. Should you return a product that turns out not to be defective, you may be charged transport, handling and testing costs.
11. After-sales service
Unless the law indicates otherwise, delivery fees for after-sales service returns are payable by you. Auriseo will then proceed to repair the product and send it back to you (at Auriseo’s expense) within approximately 30 days.
Upon reception by Auriseo, a test will be carried out to check the fault. If the item is faulty, it will be sent to our manufacturer. Once they have checked it, it will be repaired or, if it is in stock, you will be sent a new one. If a product under guarantee is no longer available for sale, we will offer a product with similar characteristics as an exchange or a credit note for the amount of your order. If the item has been discontinued, you will be offered an equivalent product or a credit note for the amount of your purchase. A refund will only be issued for an after-sales service procedure in the cases detailed in article 9 of these Terms.
12. Personal data protection
13. Complaints and mediation
http://www.mediateurfevad.fr In accordance with the regulations that apply to mediation, any consumer dispute must first be shared in writing with Auriseo’s customer service department via the contact details provided in article 15 of these Terms.
14. Governing law and jurisdiction
You can also contact us by telephone on (+33) (0)1 40 82 90 78.
Alternatively, you can contact us by writing to us via email firstname.lastname@example.org , or by sending a letter to: AURISEO, 8 passage des deux sœurs, 75009 Paris.
Appendix 1 – Withdrawal form
Please fill in and send off this form only if you wish to withdraw from
the contract, unless there are exclusions or limits to exercising your right of withdrawal described in the Terms of Sale or otherwise legally applicable..
FAO Auriseo – 8 passage des deux sœurs, 75009 Paris
I/we (*) hereby notify you of my/our (*) decision to withdraw from the contract regarding the sale of the product (*)/ the provision of the services (*) below:
Ordered(*)/received(*) on: ………………………………………………………………..
Name of customer(s): ………………………………………………………………..
Customer address: ………………………………………………………………..
Customer signature (only if this form is sent on paper) : ………………………………………………………………..
(*) Delete as appropriate.