FAQ
The most frequently asked questions:
Once the payment is validated, the order reference appears on the screen with the summary of this one.
You then receive an email confirming your order and incorporating all the information (delivery/invoicing contact details, delivery method etc.) that you validated when ordering on our website.
At the shipment of your order, an email informing of his departure and comprising the tracking number of your package was sent to you. If you haven't received anything, do not hesitate to look in your unwanted email, maybe it is there.
You can also access this information on the status of your order from your customer area, if you have created a customer account.
I did not receive a shipping email from my order within 5 days of validation, please fill out the form below by putting this crucial information:
• Ref Order
• Order name
• Comments
We cross France and the world to come to you thanks to four delivery methods: Colissimo, Mondial Relay, Chronopost and DHL.
to find out where your order is nothing more Simple, just click on the link below corresponding to your chosen delivery method and enter the tracking number (indicated on your shipping email) of order to find out where the routing is.
colissimo (section follow my package): http://www.colissimo.fr/particuliers/home.jsp
chronopost: https: //www.chronopost .fr/fr/monitoring-crolis
Mondial Relay: http://www.mondialrelay.fr/suivi-de-colis/
dhl: https://www.dhl .fr/explan/dhl_express/monitoring_expedition.html
We strongly regret your choice. Note that as soon as your order is validated, the latter is transmitted to our logistics service and is in preparation and therefore cannot be canceled.
Note that as soon as your order is validated, the latter is transmitted to our logistics service and is in preparation in the hours that follow.
If you wish to modify your order within 3 hours of validation of your order, please send us an email to this address: contact@audilo.com.
If you wish to modify your order at the 3h depending on the validation of your order, know that this is not possible, your order is already in preparation. You just have to send us your order for exchange (see product exchange section).
Your order dates from less than 2 years, your item is under warranty:
To take care, send us the product accompanied by its original accessories and packaging.
Join a copy of the invoice by mentioning the failure. Send it to:
Audilo
8 Passage of the two sisters
75009 Paris.
Upon receipt, a test will be carried out to note the failure, if it is proven, the device will be sent to our manufacturer. After validation by it, if the device is in stock it will be replaced by a new product. If the item is no longer manufactured, a credit of your purchase will be sent to you.
Count about 3 weeks of care
Use the contact form below.
The delivery costs vary depending on the delivery method chosen.
- Standard delivery costs £3.99.
For all orders over £23, delivery (standard delivery) is free.
If your purchase was made on our website less than 30 days ago, please return it to:
Audilo
8 Passage of the 2 sisters
75009 Paris
Your shipment must be accompanied by:
- your purchase bill or preparation voucher
- the word "withdrawal" on the right or the invoice
You should ensure that the product is returned to its original packaging, in its original, new, non -open condition.
If the conditions are not met, in particular on the return or exchange conditions, Audilo cannot reimburse the products concerned.
You have a customer account :
Click on "Connection" at the top right of our website
Click on "command" on the left of the screen
Click on "Detail" to the right of the command line
You can now print your bill
You have a guest account:
You can find your invoice in the confirmation email for your order
At any time, you have the right to modify your personal data, unsubscribe to the newsletter or delete your account. For each of these changes, you can send an email to privacy@audilo.com.
Specify the nature of your request, your name and first name as well as your email address. If all this information is full, we can access your request.
Bank card
Paypal
Check
Bank transfer
Just validate your order with "payment by bank check" and send us your check to the address:
Audilo,
8 Passage of the 2 sisters
75009 Paris.
Indicate the reference of your order on the back of the check, otherwise it cannot be validated.
You just need to insert the promo code in the framework provided for this purpose "you have a promo code" before the validation of your order.
